How can I contact you?
Frequently Asked Questions (FAQ)Booking & AppointmentsHow do I book an appointment?Appointments can be booked through our website, social media pages, or by contacting us directly.Is a deposit required?Yes, a non-refundable deposit is required to secure your appointment. The deposit goes toward your total service cost.What happens if I’m late?Please arrive on time for your appointment. Clients arriving more than 15–20 minutes late may need to reschedule or may receive a shortened service depending on availability.What is your cancellation policy?We ask for at least 24–48 hours notice for cancellations or rescheduling. Last-minute cancellations may result in loss of deposit.Do you accept walk-ins?Walk-ins are accepted based on availability, but appointments are strongly recommended.Hair PreparationShould I wash my hair before my appointment?Unless otherwise stated, please arrive with clean, dry, and detangled hair free of heavy oils or product buildup.
Do I need to blow dry my hair before my appointment?Some services may require stretched or blow-dried hair. Instructions will be provided when booking.Can I come with my hair already braided down?For wig installs or sew-ins, please contact us beforehand to confirm preparation requirements.Hair & ProductsDo you provide hair for braid services?Please check the service description. Some styles include hair while others require clients to bring their own.What hair brands do you recommend?We recommend high-quality, tangle-free hair for the best results and longer-lasting styles.
Do you sell hair products?Yes, we offer hair care products designed to help maintain healthy hair and scalp care.
Can I bring my own products?Yes, but please inform us beforehand if you have specific preferences or sensitivities.ServicesHow long do appointments take?Service times vary depending on the style, hair length, and density. Estimated times are listed with each service.
How long will my style last?Longevity depends on maintenance, hair type, and lifestyle. Protective styles typically last between 2–8 weeks.Do you work with all hair types?Yes, we work with a variety of textures and hair types.
Can children get services?Yes, children are welcome for select services. Please contact us for age requirements and recommendations.PaymentsWhat payment methods do you accept?We accept cash, debit, credit cards, and select electronic payments.Are deposits refundable?
Deposits are non-refundable but may be transferable if rescheduled within the allowed timeframe.Do you offer refunds?Due to the time and nature of beauty services, all completed services are final. However, if there is an issue with your style, please contact us within 48 hours.Salon PoliciesCan I bring extra guests?To maintain a comfortable environment, we ask that clients avoid bringing extra guests unless necessary.Do you allow same-day appointments?Same-day appointments may be available depending on scheduling.Can I eat during my appointment?Light snacks and drinks are allowed, but please be mindful of the salon space and your service.Do you take pictures/videos after appointments?Yes, we may take photos or videos of completed styles for promotional purposes. Please let us know if you prefer not to be photographed.Hair Care & MaintenanceHow do I maintain my hairstyle?We recommend sleeping with a satin bonnet or scarf, moisturizing regularly, and avoiding excessive tension or product buildup.How often should I retwist or refresh my style?Maintenance timing depends on the style and hair growth, but most clients refresh styles every 2–6 weeks.What products should I use after my appointment?Light oils, mousse, scalp treatments, and moisturizing products are recommended to keep styles fresh and healthy.