STORE POLICY

Product Policy

Thank you for shopping with us. We are committed to providing high-quality hair products and excellent customer service. Please read our product policy carefully before making a purchase.

 

Product Information

We strive to ensure that all product descriptions, images, ingredients, and pricing listed on our website are accurate and up to date. Because many of our products are handmade or prepared in small batches, slight variations in color, texture, scent, or appearance may occur.

Hair Product Usage

Our products are intended for external use only. Results may vary depending on hair type, texture, scalp condition, and personal hair care routine. We recommend performing a patch test before fully using any new product.

Discontinue use immediately if irritation, redness, or discomfort occurs.

Natural Ingredients

Many of our products contain natural oils, butters, fragrances, and botanical ingredients. Please review ingredient lists carefully if you have allergies or sensitivities.

Order Processing

Orders are processed within 2–5 business days unless otherwise stated. During sales, holidays, or high-volume periods, processing times may be slightly longer.

Shipping Policy

Once your order has been shipped, delivery times depend on the shipping carrier. We are not responsible for delays caused by the courier, weather conditions, customs, or incorrect shipping information provided by the customer.

Customers are responsible for ensuring that shipping addresses are entered correctly at checkout.

Returns & Exchanges

Due to hygiene and safety reasons, all hair care and beauty product sales are final. We do not accept returns or exchanges on opened or used products.

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the issue so we can assist you.

Refunds

Approved refunds for damaged or incorrect items will be processed to the original payment method. Shipping fees are non-refundable unless the error was caused by us.

Product Storage

To maintain product quality, store products in a cool, dry place away from direct sunlight and excessive heat. Natural products may soften or harden depending on temperature changes.

Limitation of Liability

By purchasing from our website, customers acknowledge that they are using products at their own discretion. We are not liable for allergic reactions, misuse of products, or results that differ from expectations.

Contact Us

If you have any questions regarding our policies or products, please contact us through our website or customer service email.

We appreciate your support and thank you for choosing our brand.